Support Policy
Introduction
At InvestorsZon, we are committed to providing excellent support to all our users, including campaign creators, backers, and visitors. Our support policy outlines how we assist our community to ensure a smooth and positive experience on our platform.
Customer Support Channels
We offer multiple channels for support to cater to your needs:
- Email Support: You can reach our support team at support@investorszon.com. We aim to respond to all inquiries within 24 hours.
- Live Chat: Our live chat service is available on the website during business hours (9 AM - 5 PM, Monday to Friday).
- Help Center: Visit our Help Center for FAQs, tutorials, and troubleshooting guides.
Support Services
We provide support for the following:
- Campaign Creation: Assistance with setting up and optimizing your campaign, including tips on storytelling, goal setting, and promotion strategies.
- Technical Issues: Troubleshooting any technical difficulties you may encounter while using our platform.
- Donation Inquiries: Help with tracking donations, updating donor information, and addressing any donation-related issues.
- Account Management: Support for account creation, password recovery, and account settings adjustments.
Response Times
Our goal is to address all support inquiries promptly. Standard response times are as follows:
- Email Support: Responses within 24 hours.
- Live Chat: Immediate assistance during business hours.
- Help Center: Access to self-help resources 24/7.
Feedback and Complaints
We value your feedback to improve our services. If you have any suggestions, compliments, or complaints, please contact us at feedback@investorszon.com. We take all feedback seriously and strive to resolve any issues swiftly.
